Associate - Operations

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc. Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation.

At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Job DescriptionVirgin Qualifications:

- Review all incoming (Spanish) product metadata andaccept or reject based on established metadata and asset guidelines- Help labels navigate complex metadata and assetrequirements and maximize the quality and effectiveness of their productmetadata- When rejecting content, provide clear justification basedon metadata standards and policies- Develop a deep understanding of the Ingrooves style guideand how it applies to (Spanish) metadata- Research music services metadata standards and policies asthey apply to Spanish content specifically- Coordinate with QC manager at Ingrooves HQ to ensure(Spanish) QC standards and results are consistent across languages- Identify scenarios that are unique to (Spanish) metadatathat are not directly addressed by Ingrooves metadata style rules andvalidations.

Report these scenarios to QC management for vetting and inclusionin official Ingrooves policy- Report technical issues directly experienced or reportedby clients in the course of the QC process- Previous experience working with music metadata huge plus- Must be tech savvy with deep understanding of current andfamiliar with supply chain systems- Substantial knowledge of music metadata, common practicesand trends- Superior attention to detail and an appreciation of theimportance and impact quality metadata- Strong follow through abilities and a desire to see evenminor issues through to resolution- Ability to understand and draw clear conclusions fromdisparate sources of knowledge and bodies of rulesQualificationsLanguage:

- Fluent in English, and Spanish. - Agent must be strong in written and grammar knowledge. Core Skill Requirements: - Strong language skills (incl. awareness of risqué urbanlanguage)- Focused with meticulous attention to detail- Must be able to work to set audit instructions withouterror Skill Requirements- Result OrientationFocused on results. Ensures quality of results comply with requirements - Responsibility andTenacityDetermination to complete tasks in the establishedtimeline.

Resolves issues, or escalate them in favor ofcompleting the tasks as agreed- Analytical Power with the Ability to LearnAnalyzes situationsAbility to break it down into pieces and re-organizethem towards a better solutionLearns from the experience and applies knowledge nexttime around - Detail Orientationand Problem SolvingFinds passion for the details and use them to resolvesituations. - Impactful communicationManages communication with peers and other co-workersin a clear and simple manner. Able to convey the message with different audiencewithin the company