Senior Operations Officer

A leading freight forwarding and logistics company operating across regional integrated logistics provider, offering comprehensive transport, warehousing, and customs services. With a strong regional footprint and a wide range of specialized capabilities, they serve as both an exporter/importer support hub and a customs agent, catering to diverse industries. The role could be based in Limassol or Nicosia. BenefitsWorking Hours & Conditions: Schedule: Monday to Friday, 8: 00 AM – 4: 30 PM (½-hour break)Location: Fully on-siteLeave: 21 days annual leave + 4 hours/month for emergency use (not deducted)Overtime: Not required by policy; if approved by management, it is paidCompensation & Benefits: Salary: 13th salary includedBonuses:

Annual bonus or quarterly commission based on company targetsRetirement: Provident fund to be implemented soonProfessional Growth:

Opportunities for development in a global maritime settingJob responsibilitiesEnsure proper implementation of Company's policies, procedures and systemContinuously focus on the corporate goals, results of “100% customer satisfaction’Participate in acquiring new business deals Communicate specific cargo details to concerned parties to decide on appropriate transportation methodLiaise with third parties to move goods (by road, air or sea) according to customers’ requirements Monitor Progress versus PlanHandling all inquiries received from customers and deliver best rates and serviceNegotiate better airfreight / sea freight / land freight rates with principals, shipping lines, airlines and other service providers Conduct bi-weekly and monthly meetings with the department manager Follow up with the sales team to ensure client satisfaction Maintain good business relations by ensuring having relations with key accountsMonitor Key accounts Handle operation claims in coordination with the department managerEnsure timely closing of jobs and reporting to the accounting department.

Build a good relationship with Carriers (air and sea) in coordination with the Department Manager Monitor rules, regulations, and procedures Conduct field visits (when necessary) with sales team to ensure customer’s support and satisfaction Maintain current knowledge of relevant legislations, political situations and other factors that could affect the movement of freightAssist clients in the event of a claimHandle minor problems related to transportation of cargo and report major issues to operations manager Participate in consolidation of information and preparation of reports as requested by department managerAd-hoc projects when required Job requirementsBachelor Degree in Business Administration with emphasis on Transportation and Logistics2-6 years of experience in the Freight Forwarding field or shipping line operations, specifically in export/import processesExperience in vessel services companies is not considered relevant to this roleKnowledge of all port authority procedures and regulationsNote:

Thank you for considering this opportunity and for taking the time to apply. We appreciate all applications, however, due to the high volume of submissions, only those selected for further consideration will be contacted. We encourage you to follow our company page for future openings and wish you the best in your job search.