Technical Success Manager

Position title: Technical Success ManagerTechnical Success Managers are experts who work with our clients and customers to realize the potential of the product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support.

As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service. You’ll be responsible for both leading indicators on adoption/maturityResponsibilities:  Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value. Leverage customer usage data to deliver actionable insights & recommendations. Develop a deep understanding of the company’s service offerings to meet client needs, guiding them through use cases to drive program maturity. Establish and maintain multi-level stakeholder relationships to ensure customer health and support.

Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations. Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact. Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation. Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy. Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers.

Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes. Requirements: Bachelor’s degree from a competitive university. Field of Study: Business, Accounting, Finance, Marketing, Economics, Sales, Supply Chain, or Industrial Engineering. 1-2 years experience working in a technical, consulting, or client-facing role. Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers. Experience working with customers in all phases of their adoption journey. Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment. Comfort in working both autonomously and collaboratively.

Ability to articulate technical concepts to a non-technical audience. Detail-oriented with an ability to prioritize and meet deadlines. Familiarity with software and front-end development. Excellent verbal and written communication skills. Strong problem-solving skills. Compensation: The compensation for this role is $70K - $90K. Who We Are: We are an internationally recognized HR consultancy firm helping candidates match with the potential roles by using an Artificial Intelligence System which is free of cost. We are a global market leader who works with several top-tier companies, tech startups, freelancers, industry professionals, and subject matter experts for projects, internships, and jobs.