Workforce Analyst

We’re Hiring – Workforce Analyst (On-site in Barranquilla) 🌟Are you passionate about data, operations, and optimizing performance?Join our team as a Workforce Analyst and play a key role in ensuring smooth and efficient staffing for our Customer Service operations (voice and chat).📍 Location: On-site in Barranquilla🗣️ Language Requirement: Advanced English (B2-C1 level)📞 Experience: Previous experience in a BPO or Call Center environment is requiredWhat You’ll DoMonitor real-time performance, staffing levels, and service metrics.Create forecasts and schedules to align resources with demand.Analyze trends and provide insights to improve operational efficiency.Collaborate closely with Operations and other departments to meet service level goals.Generate reports and recommend actions to optimize productivity.What We’re Looking ForExperience in Workforce Management, Scheduling, or Real-Time Analysis within a call center.Strong analytical and Excel skills.Familiarity with WFM tools such as IEX, Verint, or Genesys (a plus).Excellent communication and teamwork skills.Ability to work on-site and thrive in a dynamic environment.What We OfferCompetitive compensation package.Opportunity to work with a U.S.-based account.Career growth and professional development.Supportive and collaborative team culture.📩 Apply now and help us make every customer interaction count!