Workforce Lead

About The RoleWe’re looking for a curious and data-driven Workforce Planner to take ownership of workforce planning and scheduling across our Customer Service organization. In this role, you’ll be part of our Workforce Management (WFM) team and play a key part in making sure we always have the right people, in the right place, at the right time to deliver world-class service.You’ll work with forecasting, planning, and optimization — turning data into insights and insights into action. You’ll collaborate closely with our internal teams and outsourced partners, helping us reach our service goals while continuously improving how we plan and work.This is a hands-on, analytical, and collaborative role where you’ll get to develop processes, tools, and reporting that support our operations as we scale across markets.Some of the things you will doBuild and maintain capacity and staffing plans for internal and outsourced operationsCreate and improve scheduling routines and tools together with our Coordinators and Team LeadsMonitor real-time performance and help ensure service levels are metAnalyze data, create reports, and share insights that drive smarter planningCollaborate cross-functionally with Operations, Analytics, and HR to improve processesWhat We’re Looking ForYou’re motivated by structure, problem-solving, and seeing your analysis make a difference in real life. You may already have experience in WFM, planning, or operations or you’re ready to take the next step into a more analytical and central role.2+ years of experience in workforce planning, scheduling, or analytics within customer service or similar operationsStrong analytical and Excel/Google Sheets skills — you enjoy working with data and turning it into actionExperience with WFM tools such as Assembled, NICE, or similar is a plusComfortable collaborating cross-functionally and presenting your insightsFluent in Swedish and English, both spoken and writtenMore About YouYou’re structured, curious, and thrive in an environment where things move fast. You enjoy finding smarter ways of working, supporting others, and building routines that help the team succeed.If this sounds like you, we’d love to hear from you!What You’ll GetA key role shaping how we plan and scale our Customer Service operationsA collaborative, data-driven environment where your work makes real impactThe opportunity to grow and develop in a fast-scaling international companyGreat colleagues who value teamwork, learning, and getting things doneBenefitsOf course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:🌇 Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.🐶 Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends!🏓 Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.👶 Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.🎂 A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year!m for your leisure time.⏰ Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.Get to know usIn 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we’re now looking for you to help us on the journey ahead.This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.