Workforce Management Analyst

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.Are you passionate about optimizing workforce efficiency and ensuring seamless service delivery? We’re looking for a Workforce Management Analyst to join us in making the energy transition happen – maybe that’s you?🚀🚀Job MissionAs a Workforce Management Specialist at Tibber, you will monitor and manage staffing, analyze data trends, and collaborate across teams to implement agile staffing strategies. The responsibilities of this role includes:Monitor & manage skilling, queue prioritization, adherence/ conformance to schedules, making intra week adjustments to optimize staffing levels & meet SLA goalsAnalyze data trends & historical pattern to forecast staffing needs for short to medium term, proactively identifying risks to service deliveryCollaborate across houses & teams to implement agile staffing strategies to meet wider business objectives cost effectivelyDevelop/ Track/ produce key WFM reports pertaining to Service & Staff performance KPIs (viz. ART, SL/ Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization, etc)Monitor & maintain CCAS profiles & ID account managementAiding in vendor cost tracking & invoice reconciliation & RnP scorecard⚡⚡️Ideal Profile3+ years of experience in Customer service organization in field of WFM or data-driven analytics roleOpen to flexible working hours with different shifts as deemed fit in futureProficiency in MS Excel, Google Sheets or similar tool exposure for data analysis, working knowledge on Thoughtspot/ Tableau or Power BI will be plusExperience in ensuring data accuracy, consistency, and reliability through meticulous data entry, validation processes, and error resolution techniquesExperience or demonstrated ability in handling sensitive & confidential information with discretion, adhering to privacy protocols & maintaining strict confidentialityStrong communication skills and demonstrated ability to collaborate within diverse teams, fostering strong working relationshipsStrong track record of qualitative and quantitative analytical skills, demonstrating the ability to interpret data and identify trends effectively💆🏻 ♀️💆🏽 ♂️The Tibber MindsetTibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!