Workplace Experience Manager

Job ID241159Posted09-Oct-2025Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, Property ManagementLocation(s)Canberra - Australian Capital Territory - AustraliaLead operations in two premium, purpose-built coworking destinationsWork with respected property leaders CBRE and ISPTDeliver five-star service in a dynamic, client-focused environmentWe’re seeking a customer-focused and organised Flex Manager to lead the operations of our two Flex by ISPT Canberra locations situated at 4 National Circuit, Barton and 18 Marcus Clarke Street, Canberra. This is a hands-on, all-rounder role for someone who thrives in managing premium meeting and workspace experiences, ensuring service excellence, and building strong client relationships.Each day at Flex by ISPT is dynamic and varied, with your time spent ensuring that our tenants and guests have a seamless and enjoyable experience. You’ll start by managing booking enquiries, setting up meeting rooms, and ensuring AV equipment is ready for use. Throughout the day, you’ll coordinate catering orders, assist with any tech issues, and maintain a high standard of cleanliness and presentation across the facility. You’ll also engage with customers, offering exceptional service, troubleshooting any issues that arise, and managing the flow of operations. Your attention to detail will be key in keeping our workspace running smoothly while also contributing to the ongoing growth of Flex by ISPT through sales and community-building activities.What You’ll Be DoingManage daily operations including bookings, enquiries, room set-up, AV/tech support, and catering coordinationProvide exceptional customer service and act as the primary contact for all guests and clientsCollaborate with internal teams, building management, and external contractorsSupport marketing and business development initiatives to drive occupancy, and contribute to precinct events and community engagement activitiesPreparation of financial reporting, responsibility over budgeting and financial trackingOverall responsibility for management of the Flex team including coordination of appropriate site coverage across the two Canberra Flex locationsWhat You’ll BringExperience in property, flexible work / coworking industry, customer facing hospitality, or workspace managementPrevious experience to financial reporting / budgeting / financial trackingConfident multitasker with strong communication and organisational skillsTech-savvy with a proactive, hands-on approachCalm under pressure and committed to delivering top-tier serviceWhy Join CBRE And ISPTBe the leader of two premium coworking spaces in CanberraWork across a highly respected partnership between CBRE and ISPTJoin a collaborative and professional team where your contribution is valuedEnjoy access to development opportunities within a global businessBe part of a vibrant precinct surrounded by great food, retail and transport linksCan we inspire you to join us?At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We welcome and encourage First Nations People to apply.Be inspired to elevate your career to new heights.We look forward to hearing from you! #WeAreCBREPlease note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.Service line: Advisory Segment