Workshop Operations Manager - M4

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.The Role:To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.Main ResponsibilitiesLead workshop business growthDevelop the workshop team in the areas of control to meet and exceed customer satisfactionImplement quality control process and standardsDevelop and/or implement a workshop strategyDevelop and manage budgets, striving for a cost-effective operations without compromising safety or qualityIdentifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account managementManage rebuilds and repairs operations to meet the contract target costsExecuting workshop activity to cost, utilization, quality and cycle time targetsCollaborate internally with key stakeholdersManage a team of workshop managersCollaborate with customers to understand their needs and expectationsProvide timely updates on rebuild/repairs progress and communicate any deviations from scopeEffective Operations ManagementOversee day-to-day workshop operations, ensuring efficient workflow and resource allocationSchedule and prioritize repair and rebuild projects to meet targetsMaintain a well-organized, clean and safe working environmentImplement and enforce EHS best practicesEnsure equipment performance meets or exceeds contractual obligationsSet up and manage workshop operations to meet KPIsDevelop a workshop operations strategy in conjunction with key stakeholdersResponsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.Responsible to drive localizationCost EffectivenessBudget AccuracyBudget & order intake and rebuild/repair forecastReduction on costRebuild/Repair ProfitA&S TargetOperating resultsOvertime InvoicedLabour turnoverSHEQ Competence ComponentsApplication and compliance of relevant ISO StandardsLegal and SHEQ ComplianceImplementation of relevant SHEQ targets and objectivesHuman Resources CompetencePersonal GrowthRelationship ManagementHR ManagementEmployee RelationsCoachingEmotional IntelligenceConflict ManagementCommunicationTeamworkDelivery FocusTalent ManagementPerformance ManagementProblem SolvingStrategy ImplementationCode of Conduct BehaviorsSandvik Leadership Model behavior’sQualification National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualificationMasters in Business Administration (MBA) (advantageous)Proven experience in workshop management within the mining industryStrong leadership skillsAbility to analyse data, make data driven decisions and manage budgets effectivelyComputer literacy (including relevant programs)Knowledge of Sandvik Databases (desirable)Equipment manufacturing experience (desirable)ExperienceExperience in senior Management position (+5 years)Experience in operational management (+5 years)Experience in workshop management (+7 years)English proficiencyExperience in mining applications underground mining (Specifically board and pillar applications)Other RequirementsPhysical & Medical ability to function in an underground coal environmentMay be required to travelValid drivers licenseHow To ApplyPlease apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careersApplications close: 17 November 2025Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.