Job DescriptionCustomer AdvisorThis is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. Par WorldlineMÄs esam inovatori maksÄjumu tehnoloÄ£iju nozarÄ, veidojot pasaules maksÄjumu un maksÄjumu saÅemÅ”anas veidus.
MÅ«su cilvÄku izstrÄdÄtie risinÄjumi Å”odien veicina miljonu uzÅÄmumu izaugsmi rÄ«t. No jÅ«su vietÄjÄ kafejnÄ«cas lÄ«dz starptautiskajÄm bankÄm un vienkÄrÅ”iem biznesiem. No Sanfrancisko lÄ«dz Oklendai - mÄs esam ikvienÄ pasaules stÅ«rÄ«, ikvienÄ tirdzniecÄ«bas jomÄ. MÄs palÄ«dzam savÄm klientiem paÄtrinÄt biznesu un esam apÅÄmuÅ”ies palÄ«dzÄt mÅ«su darbiniekiem paÄtrinÄt karjeru. KopÄ mÄs veidojam maksÄjumu nozares evolÅ«ciju.
The Opportunity At Worldline, our technology addresses the persistent challenges of the payment world. Weāve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in the call center as a Customer Support Representative, then get ready to join our team in Riga, Latvia!IespÄjaWorldline mÅ«su tehnoloÄ£ijas risina maksÄjumu pasaulÄ pastÄvoÅ”Äs problÄmas. MÄs esam nostiprinÄjuÅ”ies kÄ vadoÅ”ais maksÄjumu risinÄjumu pakalpojumu sniedzÄjs Baltijas reÄ£ionÄ.
Ja meklÄjat stabilu darbavietu, tad pievienoties mÅ«su komandai RÄ«gÄ, LatvijÄ kÄ klientu apkalpoÅ”anas speciÄliste/-s! Å ajÄ lomÄ jÅ«s strÄdÄsiet ar izcilu komandu, kas jÅ«s atbalstÄ«s profesionÄlajÄ ceļojumÄ Paytech nozarÄ.
Day-to-Day ResponsibilitiesProvide high-quality customer support via phone and emailFind the applicable solution to daily issues for clientsTake care of customers inquiries working within the shift workEnsure monitoring and escalation of Worldline-provided services by informing the IT Support team/ corporate clientsIkdienas pienÄkumiNodroÅ”inÄt augstas kvalitÄtes klientu atbalstu pa tÄlruni un e-pastuAtrast klientiem piemÄrotu risinÄjumu pakapojumu jautÄjumosReÄ£istrÄt klientu pieteikumus maiÅu darba ietvarosNodroÅ”inÄt Worldline sniegto pakalpojumu uzraudzÄ«bu informÄjot IT atbalsta komandu/korporatÄ«vos klientusWho Are We Looking ForWe look for big thinkers.
People who can drive positive change, step up and show whatās next ā people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Excellent Latvian and English skills, good knowledge of the Russian languageExperience in customer support preferablyAbility to work full-time (approximately 160 hours per month, with the ability to work fewer hours in case of study exams)Ability to work night shifts (at least 4-5 nights per month)Excellent communication and listening skillsDesire to learn new things and constantly develop as a professionalHigh sense of responsibility towards the tasksMÄs meklÄjamTeicamas latvieÅ”u un angļu valodas zinÄÅ”anas, labas krievu valodas zinÄÅ”anasVÄlama pieredze klientu atbalsta jomÄSpÄja strÄdÄt pilnu slodzi (apmÄram 160 stundas mÄnesÄ«, ar spÄju strÄdÄt mazÄk stundu studiju eksÄmenu gadÄ«jumÄ)SpÄja strÄdÄt nakts maiÅÄs (vismaz 4-5 naktis mÄnesÄ«)Teicamas komunikÄcijas un klausÄ«Å”anÄs prasmesVÄlme apgÅ«t jaunas lietas un pastÄvÄ«gi attÄ«stÄ«ties kÄ profesionÄlimAugsta atbildÄ«bas sajÅ«ta pret uzdevumiemPerks & BenefitsAt Worldline youāll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
On top of that, you will also: Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwideProfessional growth opportunities within IT and Customer Service departmentsWork with inspiring colleagues and be empowered to learn, grow and accelerate your careerHealth insurance with sports coverageAllowance in case of marriage, the birth of a child, the funeral of relativesSeniority gift (age jubilee)Free parking in the city centerCompany bonus (applied by Worldline policy)Hourly rate from 6. 98 EUR/h gross to 7. 39 EUR/h gross (1.
5x paid during the night shifts and 2x the national holidays shifts)Ieguvumi un priekÅ”rocÄ«basWorldline PiedÄvÄ IespÄju BÅ«t PaÅ”Ä GlobÄlÄs MaksÄjumu TehnoloÄ£iju Nozares SirdÄ«, Veidot Pasaules MaksÄjumu Veidus.
TurklÄt JÅ«s ArÄ«BÅ«siet daļa no uzÅÄmuma, kurÅ” tiek vadÄ«ts ar spÄcÄ«gu mÄrÄ·i darÄ«t labu un atzÄ«ts kÄ 1% visilgtspÄjÄ«gÄkajiem uzÅÄmumiem visÄs Paytech nozarÄs pasaulÄVeselÄ«bas apdroÅ”inÄÅ”ana ar uzlabotu medicÄ«nu vai sporta nodarbÄ«bu segumuKorporatÄ«vas komandu veidoÅ”anas pasÄkumiPabalsti laulÄ«bas gadÄ«jumÄ, bÄrna piedzimÅ”anas un utt.
DzimÅ”anas dienas un darba stÄža pabalsts (apaļÄs jubilejÄs, par darba stÄžu (sasniedzot noteiktu gadu slieksni))Bezmaksas autostÄvvieta pilsÄtas centrÄUzÅÄmuma prÄmija (piemÄrota saskaÅÄ ar Worldline politiku)Stundas likme no 6. 98 EUR/bruto lÄ«dz 7. 39 EUR/bruto (1,5x maksÄ nakts maiÅÄs un 2x valsts svÄtku maiÅÄs)Shape the evolutionWe are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow.
Here youāll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs. worldline. comWe are proud to be an Equal Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Veidot evolÅ«cijuMÄs esam turpinÄm savu aizraujoÅ”o ceļojumu maksÄjumu tehnoloÄ£iju nozarÄ, un meklÄjam lielus domÄtÄjus, cilvÄkus ar dedzÄ«bu, darbÄ«go atteiksmi un vÄlmi mÄcÄ«ties.
Å eit Tu strÄdÄsi ar ambicioziem kolÄÄ£iem no visas pasaules, uzÅemoties unikÄlus izaicinÄjumus un sniedzot reÄlu ietekmi uz sabiedrÄ«bu. Pievienojies mÅ«su globÄlajai 18 000 inovatoru komandai un veido rÄ«tdienu!Uzzini vairÄk par vakancÄm Worldline vietnÄjobs. worldline. comMÄs lepojamies, ka esam vienlÄ«dzÄ«gu iespÄju darba devÄjs.
MÄs nediskriminÄjam pÄc rases, reliÄ£ijas, Ädas krÄsas, nacionÄlÄs izcelsmes, dzimuma (tostarp grÅ«tniecÄ«ba, dzemdÄ«bÄm vai saistÄ«tiem veselÄ«bas stÄvokļiem), seksuÄlÄs orientÄcijas, dzimumidentitÄtes, dzimuma izpausmes, vecuma, personas ar invaliditÄti statusa vai jebkÄda piemÄrojama ar likumu aizsargÄtas Ä«paŔības.
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