Wound Care - Peer Support Coach

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions.Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/ (see our latest funding announcement).As we scale our chronic condition care program for the populations we serve, we are looking to expand our Peer Support Coaching team. Our peer support coaches are 1099-contractors with flexible hours and have lived-experience enabling them to be an empathetic patient resource and advocate, ultimately contributing significantly to the positive clinical health outcomes of our members.What will you do as Peer Coach within our Peer Support team?Conduct peer support coaching calls with Better Health members, offering guidance and understanding through your shared lived experience. Provide education on foundational wound care topics, including:Reinforcing doctor-prescribed wound care routinesExplaining how and when to seek clinical supportTeaching wound healing optimization strategies, such as how nutrition, hydration, and lifestyle factors influence the healing processMake outbound calls using an autodialer to reach qualifying members and share that they are eligible for personalized peer support from a professional who has navigated the same condition—creating space for genuine conversation, shared frustrations, and personal growth. This role combines compassion with practical knowledge—helping members feel seen, supported, and motivated on their journey to better health.Construct personalized follow up emails and educational tools for membersSounds exciting? We're looking for YOU, if you:Have first hand, personal experience with chronic or recurring wounds conditionsAre interested in flexible session-based 1099-contracting workExcellent interpersonal skills and comfort talking on the phoneExcellent organizational skills, ability to prioritize tasks, and work independently within established proceduresBecome an expert in Better Health’s product catalog for personalized product suggestionsComfortable with technology (we are a start-up, and use a variety of technology apps including Google Suite, SLACK, and our our software portal)Comfortable making outbound callsMust be able to pass a background checkMust be willing to complete HIPAA certification before startingBonus points if:Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferredSecondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicableBetter Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.