Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. Join our Nordic Customer Care team as a CRM Specialist and help elevate customer experience through smart Salesforce usage, data insights, and process improvements. Be the go-to expert for CRM in the Nordics, driving best practices and cross-team collaboration.
What you will doProvide daily Salesforce support and guidance to Nordic usersOnboard and train new users; tailor global CRM materials for local marketsManage user access, profiles, and local CRM configurationsEnsure data accuracy and lead clean-up initiativesBuild and maintain reports and dashboards for business insightsPromote CRM best practices and data governance standardsHost Nordic quality reviews and track key service metricsSupport CRM and customer service improvement projects across teams.
What you bringExperience2–5 years of hands-on experience with Salesforce CRM (as key user or admin)Experience in customer service, CRM coordination, or quality assuranceProficient in English (spoken and written)Proficiency in one or more Nordic language is a strong plusProject coordination or leadership experience is an advantage. Personal competenciesAnalytical mindset with a flair for building dashboards and making sense of complex dataStrong communicator with the ability to train, engage, and support end usersComfortable working in a cross-functional, international, and ideally matrix organization. Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all.
Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
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