Xero Hero

About Cutcher & NealeIn July 2025, BBB Partners merged with Cutcher & Neale, bringing together a locally recognised Melbourne firm with one of Australia's leading financial services businesses. While this role is based in the BBB Partners Melbourne office, you'll enjoy the professional growth opportunities of being part of a national firm with more offices in Sydney, Brisbane, and Newcastle.At Cutcher & Neale and BBB Partners we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work. We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.Your new opportunityWe’re looking for a tech-savvy and service-focused Xero Hero to join our high-performing Medico team in Melbourne. In this part-time role, you’ll work closely with medical professionals and team members to implement, optimise, and support Xero and related systems. You’ll help simplify the lives of our clients through smarter bookkeeping processes, delivering value beyond compliance, and making a real impact through tailored tech solutions.What You'll DoSet up new Xero files and assist clients with system implementationProvide bookkeeping support and manage client queries across Xero and integrated platformsDeliver Xero training, create user guides, and support documentationSupport client onboarding and education through webinars and 1:1 sessionsTroubleshoot technical issues and liaise with software vendorsMaintain accurate records and ensure timely completion of support ticketsStay current with product updates, system changes, and relevant trainingWhat You'll BringA strong working knowledge of Xero and a passion for helping others get the most out of itDemonstrated prior experience in accounting or bookkeepingFamiliarity with a variety of cloud accounting platforms and add-onsAbility to communicate complex information simply and clearlyStrong organisation and time management skillsA curious mindset, eagerness to learn, and interest in business processes and technologyA collaborative spirit and a genuine desire to help othersDemonstrated ability to work autonomously and manage competing priorities