Supervisor, Customer Services

What You'll Be DoingSupervise and manage a team of customer service representatives to ensure high standards of service deliveryRespond to and resolve complex customer inquiries and complaints in a timely and efficient mannerIdentify opportunities to improve customer satisfaction and implement process improvementsLiaise with other departments to coordinate customer-related activities and ensure seamless serviceProvide training and mentoring to customer service team members to develop their skills and knowledgeMonitor and report on key performance metrics to track team and individual progressCollaborate with the management team to develop and implement customer service strategiesWhat We're Looking For5+ years of experience in a customer service supervisory role, preferably in the Retail/FMCG sectorStrong interpersonal and communication skills with the ability to build relationships with customers and stakeholdersExcellent problem-solving and decision-making skills to handle complex customer issuesProficient in Microsoft OfficeExcellent command of written and spoken English and ChineseWe offerCompetitive remuneration packageGreat training and development opportunitiesGroup medical insurance with dependent coverageAccident & Life insurancePlease contact 9861 1749 for more details.