Job RoleBusiness Analyst (Telecom Domain)LocationSydney & MelbourneJob Responsibilities Captures business and user requirements (as stories for agile shops) Ensures requirements are understood, developed, tested, and delivered to specification Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements Represents project stakeholders throughout planning, development, and release processes Works with the platform team to develop release estimates Supports the testing effort Works with stakeholders to drive adoption Define processes across Customer/IT/Employee workflows.
Fluent in both written and spoken English Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery Must have strong ServiceNow technical knowledge
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