Key Account Manager

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (: $200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era.

We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values. ABOUT THE ROLE: We are growing our Yassir Express Family. From our humble start in Casablanca, we’ve expanded to 7 other cities with even more growth planned in the coming months!The Food Distribution market requires rigorous and personalized monitoring of its key accounts. We are looking for a Key Account Manager to take over a Key Account and Middle Account portfolio.

The two main missions are to ensure a perfect quality of follow-up and satisfaction of the partnership and to increase the assets in management of each of the accounts. Therefore, you’ll need to be comfortable with working autonomously and with a lot of responsibility. What You Will Do:

Developing a solid and trusting relationship between major key clients and companyResolving key client issues and complaintsDeveloping a complete understanding of key account needsAnticipating key account changes and improvementsManaging communications between key clients and internal teamsManaging account team assigned to each clientStrategic planning to improve client resultsNegotiating contracts with the client and establishing a timeline of performanceEstablishing and overseeing internal budgets with the company and external budgets with the clientWorking with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs metCollaborating with the sales team to maximize profit by up-selling or cross-sellingPlanning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company trainingMeeting all client needs and deliverables according to proposed timelinesAnalyzing client data to provide customer relationship managementWhat You’ll Need:

Able to multitask, prioritize, and manage time efficientlyGoal-oriented, organized team playerEncouraging to team and staff; able to mentor and leadSelf-motivated and self-directedExcellent interpersonal relationship skillsIn-depth understanding of company key clients and their position in the industryAble to analyze data and sales statistics and translate results into better solutionsBachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferredAbility to work in an agile environmentStrong negotiation skills, with ability follow-through on client contractsStrong Work Ethic:

Target driven and ability to drive meeting of very aggressive targetsMust have outstanding written & verbal communication skills in (local) Arabic and French and EnglishDemonstrated ability to prioritize, self-start, contribute under pressure and meet tight deadlinesPerksGround floor opportunity with the team; shape the strategic direction of the companyThe rare opportunity to change the world around you such that everyone around you is using the product you built.

We’re not just another app, we’re infusing social values and reinventing how services are providedSharp, motivated co-workers in a fun office environmentBenefitsGreat compensation and bonusesPaid company holidaysFull social coverageUntracked vacation policy; work very hard and take time when you need itAt Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen. Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.

We look forward to receiving your application!Best of luck,Your Yassir TA Team