IT Service Delivery Manager - Brussels regionA leading international professional services organization is looking for a skilled IT Service Delivery Manager to strengthen its internal IT service operations. In this role, you’ll be instrumental in ensuring exceptional service delivery across global teams, fostering strong supplier relationships, and continuously improving service quality and user satisfaction. Your ImpactAs a Service Delivery Manager, you will:
Drive high-quality service delivery aligned with business expectationsAct as a trusted point of contact for internal stakeholders, ensuring service excellenceOversee supplier performance and manage contracts, SLAs, and escalationsLead initiatives that enhance serviceprocesses and operational efficiencyConsolidate service data and performance reporting for senior leadershipMaintain compliance across asset and license management functionsSupport global and local service governance and improvement frameworkWhat You Bring7+ years of relevant experience in IT service delivery or operationsBachelor’s or Master’s degree in IT, business, or a related fieldStrong understanding of ITIL principles (certification is a plus)Excellent stakeholder management and communication skillsAnalytical mindset with a focus on continuous improvementFluent English (mandatory); proficiency in Dutch or French is highly desirableService-oriented, resilient, and capable of managing risk effectivelyThe OpportunityA dynamic, international environment with impactful workA flexible, hybrid working modelOpportunities to shape and grow a global IT landscapeA collaborative culture that values innovation and initiative
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