Must Have Should have an Engineering Background - Bachelor's/Masters in Engineering/Physics/Mathematics 2-8 yrs of Exp in Tech writing (can either be an SW or an HW tech writer, but must be willing to do HW Tech writing) Exp in DITA XML std Excellent verbal and written Communication SkillsResponsibilitiesDeveloping documentation: Responsible for creating technical/user documentation and service procedures tailored for customers and service engineers. Drafting user manuals, upgrade procedures, factory automation manuals, online help files, and release notes to meet customer and stakeholder requirements.
Collaboration And Information GatheringEngaging with various users and technical/engineering/product staff to collect input essential for documentation creation. Collaborating across departments to acquire accurate and relevant technical details. Converting intricate technical content into readily understandable documents for technical and non-technical audiences. Support And InnovationTesting and validating newly developed procedures and methods to ensure efficiency and accuracy. Improving procedural steps and incorporating fresh content whenever necessary. Documentation StandardsAdhering to industry best practices, designated templates, and styles for high-quality documentation output. Exploring and adopting new tools and technologies to enhance documentation quality and effectiveness.
Project Management CapabilitiesManaging documentation projects with clear communication of risks, tasks, and deadlines. Organizing review meetings, updating stakeholders, and driving resolution for documentation corrections or enhancements. Professional DevelopmentPursuing ongoing learning to strengthen technical proficiency related to the dedicated product environment. Understanding and applying advanced English communication and writing strategies tailored to diverse audiences. Collaboration And Decision-makingDisplaying independence in decision-making while managing expectations of multiple stakeholders in a matrix environment. Streamlining consensus, setting boundaries, and driving clarity in projects with conflicting requirements and timelines. QualificationsRequired Qualifications: Bachelors/Masters in Engineering/Physics/Mathematics. Excellent communication skills.
2-8 years of prior experience with product documentation (HW service procedures) with a multinational company. Strong skills/proficiency in using MS Word and Oxygen XML documentation editors. Flexibility to adjust in work times to collaborate with remote and local teams. Preferred QualificationsKnowledge about other industry standards, software, or tools for documentation will be a plus. Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders. Good MS Excel skills. Openness, flexibility, and willingness for development into a complementary role such as a trainer. Flexibility to travel when required for business. Skills:
documentation,ms excel,oxygen xml,project management,technical writing,hardware,ms word,communication skills,writing,dita xml,communication,software
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