Customer Service Agent - Colorado Springs

Summary Of PositionThe Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly. This position responds to requests, resolves customer issues, and forwards clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating computer records. This position requires excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills.

Essential Job RequirementsResponds to incoming calls from customers, staff, and other individualsProvides friendly and helpful information to callers and other stakeholdersNavigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframeIs accountable for accurate and timely documentation of customer contact in the automated systemEnsures the confidentiality of all information contained in the State’s computer systemsPractices active listening skills to determine the nature of customer inquiriesProvides current information to the publicRegular and timely attendanceOther duties as assigned Required Education High School diploma or GEDRequired Experience1-2 years contact center experience is preferredComputer experience and typing proficiency requiredYoungWilliams offers a benefit package for our full time, regular employees.

Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.