About ZainCash: ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www. zaincash. iq. Handling customer inquiries via phone, email, chat, and social media. Provide accurate and timely information about Zain Cash services, features, and promotions.
Escalate unresolved or complex issues to the relevant department and follow up until closure. Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction. Requirements Education: Bachelor's degree. Languages: Kurdish and Arabic (mandatory), basic English. Availability: Ability to work on a shift rotation (24/7). Experience: Minimum 1 year in the customer service field.
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