Purpose of the role To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.
Key deliverables and outputsFleet and Counter Product PlanningEnsure each reservation has an allocated vehicle taking note of customer requestsEnsure adequate resources to cover deliveries and collections for the dayEnsure all counter products are made ready for rent and provision is made for additional requestsRental TransactionsFollow the rental process work instructions for the checkout process Follow the rental process work instructions for the check in process Follow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and servicesAdminModify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposesBatch all documentation according to work instruction on a daily basisEnsure QCEs are completed accurately Follow the lost property work instruction Correctly complete damage reports and follow the accident, damage and report work instruction Print and action all required Wizard reports as per process in Wizard Reports Work InstructionInvestigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediatelyFile all documentsCustomer Rental ExperienceFollow the Breakdown and Accidents work instructionEnsure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theftConstant communication with customer during the experience and ensure that the customer is satisfied after the experienceTo provide any additional service to the customer during the rental period e.
g. extensions, pricing, products etc. Health, Safety and SecurityWorkplace is kept in a neat and hygienic conditionAll assets are secured according to procedure(Range: cash, keys, premises, documents, lost property)Be aware of evacuation/fire planAll concerns to be raised with Supervisor/ManagerAcademic Qualifications Essential: General Certificate of Secondary Education (BGCSE)Driver’s License. Work ExperienceEssential:
Incumbent will be responsible for his / her own transport to and from workShift workMust be well presentedMust have the ability to sellPreference will be given to applicants with Operations and/or Wizard experienceThis job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken. If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Application closing date: 29 August 2025
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