Assistant Store Manager

JOB CONTENTAs a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Functional ResponsibilitiesAchieve individual daily, weekly, monthly and yearly sales and KPI's targets while ensuring a warm and personalized customer experience.

Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team. Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance. Provide accurate and effective staff schedules to Store manager by analysing the traffic trends to ensure the adequate floor coverageCollaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients. Implement and supervise the execution of the Selling Flow.

Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc. Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the appropriate customer data collection through the appropriate tools. Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same.

Facilitate the on-boarding plan for every new employee. Provide regular individual feedback (daily/weekly/monthly). Coach store team to develop competencies and support their growth; ensure training program deployment. Motivate and engage the team by maintaining high performance standards.

Support the Store Manager in identifying training needs and ensuring the implementation of training activitiesIs aware of the employees’ problems and takes any actions to help problem solving, informing Store Manager and HRWork with Store Manager to provide effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfersEnsure the implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc. ) and store maintenance.

Support Store Manager in planning and organizing the team ‘s attendance to product trainings and in achieving trainings' goalsEnsure the store team adheres to guidelines policies and procedures in all areas of operational activities and inform Store Manager of any non compliant aspect. Sponsor, execute and supervise the adoption of the Zegna Code of Ethics. Supervise the logistic procedures and the stock management. In collaboration with Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.

Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer serviceEducation/ QualificationGraduate in any discipline with tertiary qualifications in sales. Experience5 to 7 years’ experience in high end fashion industry preferably involving direct sales. Functional Skills & Specific Knowledge Excellent communication and interpersonal skillsGood command of spoken and written English essentialKnowledge of other languages including Arabic/Italian advantageousPleasant personality and good groomingComputer literate with knowledge of basic accounting proceduresAbility to take ownership of the businessCOMPETENCIESAchievement Drive Building RelationshipsEmpathyInfluencingServing CustomersTeam WorkingConceptual ThinkingDeveloping Potential Driving Performance Leadership