CRM Specialist

[ About ZEISS ]ZEISS는 1846년 독일에서 시작된 글로벌 광학·광전자 기업으로, 180년 이상의 전통을 바탕으로 전 세계 약 43,000명의 임직원이 함께하고 있습니다. ZEISS Korea는 1986년 설립 이후 꾸준한 성장을 이어오며, 현재 ZEISS 글로벌 시장 중 상위 5대 매출국으로 자리잡았습니다. ZEISS는 반도체(Semiconductor Manufacturing Technology), 산업 품질 솔루션(Industrial Quality Solutions), 연구용 현미경 솔루션(Research Microscopy Solutions), 의료기기(Medical Technology), 시력 교정 및 소비자용 광학(Vision Care) 등 5개 핵심 사업 부문에서 혁신을 이끌고 있습니다. [ Job title & Location ]Job title: CRM SpecialistLocation: 서울 (송파구 문정동)[ Job Description ]Collect and prioritize local CRM requests for escalation to HQ in Europe. Facilitate the alignment of Sales and Service workflows with the new CRM system (Salesforce). Coordinate with HQ in Europe on the delivery and enhancement of CRM features. Serve as the local promoter, expert, advisor, and trainer for CRM processes and operations. Develop, plan, and deliver CRM process training programs for the Korean team.

Continuously monitor CRM adoption and drive improvement initiatives. [ Job Requirements ]Minimum 5 years of experience in CRM, Process Excellence, Sales/Service, or MarketingProficiency in English (both written and verbal)Bachelor’s degree in Business Administration, Engineering, or a related fieldStrong proficiency in Microsoft Office and CRM systems (Salesforce preferred) [ Job Competencies ]Positive mindset and openness to changeIn-depth understanding of CRM processes and business data flowStrong analytical and detail-oriented skillsEffective communication with multiple stakeholders, including global teamsCollaborative mindset with a focus on shared goalsAbility to distill complex information into clear, actionable messagesSkilled in managing multiple projects simultaneously under pressure