Head of Fulfilment & Distribution

Exciting Opportunity: Head of Fulfilment & DistributionZendbox is seeking an ambitious, tenacious, results-driven operational leader to join our fast growing, fast paced, omni channel scale up. We're a fast-paced, entrepreneurial team for those who want to make an impact, get things done, and help build a world beating fulfilment and distribution operation. As Head of Fulfilment & Distribution, you will own and lead the entire end to end process from inbound to outbound, inspiring and developing a high performing team that processes up to 20,000 orders daily across B2C, B2B, and retail channels.

You will report directly to the COO and lead a talented management team, including: B2B ManagerGoods In & Inventory ManagerGoods Out ManagerQC ManagerThis is your chance to step up as a leader in a business that is scaling fast, driving continuous improvement, operational excellence, and exceptional customer experience. Your Key Responsibilities: Own the Process: Lead and optimise all fulfilment and distribution functions including receiving, inventory, picking, packing, shipping, returns, B2B, and quality controlLead and Inspire: Coach, motivate, and develop a high energy, ambitious team that thrives in a scale up environmentDrive Continuous Improvement:

Identify and deliver process improvements to increase speed, accuracy, and efficiency while maintaining world class standardsCollaborate Across Teams: Work closely with forecasting, commercial, tech, and customer service teams to deliver seamless end to end fulfilmentDeliver Results: Ensure KPIs are met or exceeded, with your leadership directly influencing customer satisfaction and business growthChampion Compliance and Safety: Maintain high standards of health and safety, quality, and regulatory complianceGet It Done:

Tackle challenges head on, remove roadblocks, and make things happenRequirementsProven experience leading large fulfilment, distribution, or warehouse operations at scaleStrong leadership skills with a track record of building and motivating high performing teamsExperience managing multiple functions including B2B, inbound, outbound, inventory, and QCDeep understanding of warehouse processes, WMS systems, and continuous improvementExcellent problem solving skills with a data driven mindsetConfident communicator who thrives in a fast paced, entrepreneurial environmentTenacious, ambitious, and relentlessly focused on getting things doneWhy Join Zendbox?Fast Growing Scale Up: Join a dynamic, ambitious team that is disrupting the fulfilment industryLeadership Impact:

Report directly to the COO and help shape the future of our operationsOmni Channel Opportunity: Be part of a true omni channel operation across DTC, B2B, retail, marketplaces, and social commerceCareer Growth: Develop your leadership skills and make your mark in a business that rewards drive, tenacity, and resultsBenefitsCompetitive base salary between £65,000 - £70,000 per annum DOECareer development opportunities and ongoing trainingOn-site parkingSupportive and collaborative work culture25 days holiday (plus bank holidays)Paid Birthday leaveFree food and drinks