IT Helpdesk Specialist

Astrix is looking for a highly motivated and service-oriented IT Helpdesk Specialist to join our team and support our fast-growing organization. In this role, you will be the first point of contact for all global technical issues, ensuring that our employees — both onsite and remote — have the tools, support, and environment they need to work effectively and securely. About the role:

Provide hands-on and remote technical support for employees (hardware, software, networks, SaaS tools, VPN, WiFi, Zoom, Google Workspace)Set up and maintain workstations, laptops, and meeting rooms (macOS and Windows)Manage user accounts, permissions, and access across systems (Google Admin, Okta/JumpCloud, MDM, Active Directory)Troubleshoot hardware, software, and connectivity issues in a timely and professional mannerEnforce and support IT and security policies, including endpoint management and access controlHandle IT onboarding/offboarding, including device preparation and account setupManage and respond to customer-supplier evaluation questionnaires, ensuring compliance with information security and privacy standards.

Maintain accurate documentation and contribute to IT process improvementsRequirements: 1+ years of experience in an IT helpdesk or support role, preferably in a tech or startup environmentStrong technical knowledge of macOS and Windows operating systemsExperience with Google Workspace, identity providers (e. g. , Okta, JumpCloud)Excellent communication skills in English (spoken and written)Customer-focused, solution-oriented, and able to work independently and proactivelyExperience working in a high-growth global tech company - Advantage Familiarity with cybersecurity practices and tools (endpoint protection, MFA, etc.

) - Advantage Knowledge of tools such as Jira, Slack, Zoom, and Notion - Advantage Experience with remote support platforms and global workforce environments - Advantage