Senior Director of Operations

A Little About UsAt Field Trip Health, we’re transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, we’ve helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing — and that might just be you. The RoleWe’re looking for a Senior Director of Operations who can keep our national network of clinics humming. You’re someone who thrives at the intersection of people, process, and purpose.

From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same — but you’ll love that. Reporting to the CEO, you’ll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase “organized chaos” doesn’t scare you, read on.

What You’ll Own People & CultureSupport hiring and onboarding across all locationsEnsure staff have access to the right systems and trainingAct as an escalation point for performance, team dynamics, or tough conversationsKeep our culture alive with great communication, town halls, and leadership coachingClinical & Day-to-Day OpsOversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flowEnsure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulationsOptimize daily workflow — discovery calls, consults, therapy sessions, and moreManage escalated client issues with professionalism, empathy, and speedStrategy & PerformanceSet KPIs with the CEO and monitor clinic performance across CanadaForecast staffing and resource needs with Finance and MarketingLead quarterly planning with Clinic Managers to stay ahead of growthCompliance & QAMaintain national registry of professional licenses and insurancePrepare for audits, inspections, and College reportingEnsure all controlled acts and delegation protocols are correctly followedCross-Functional CollaborationBridge communication between departments (Marketing, Sales, Clinical Trials, etc.

)Operationalize new treatments and campaignsDrive quality improvement through data, feedback, and your good instinctsWhat You Bring6+ years in operations leadership, ideally in healthcare or multi-site service environmentsExperience managing people managers and cross-functional teamsDeep knowledge of compliance and HR processes (bonus if you’ve worked with regulated professionals)Comfort with systems like JaneApp, Google Workspace, and CRM toolsStrong instincts for when to follow the rules, and when to rewrite themYou lead with clarity, compassion, and accountabilityBonus PointsBilingual (English/French)Experience in mental health, psychedelics, or regulated healthcareYou’ve scaled something before (we’re growing fast!)You care deeply about getting people the care they deserveWhat You’ll LoveWork that actually helps peopleSmart, kind, and motivated colleaguesEmployee Option Plan, Paid time off, and professional developmentA culture that values integrity, curiosity, and innovationIncludesReady to build the future of mental health with us?Apply now — we can’t wait to meet you.

Job Types: Full-time, PermanentPay: From $120,000 per yearAdditional pay: Bonus pay and meaningful equity options for long-term alignmentBenefits: Paid time offSchedule: Monday to FridayWeekends as neededWork Location: In person in Toronto (30 Duncan Street)