Operations Manager

We are a well-established Brain Health Centre located in North Vancouver. We have an opening for 1 full-time Clinical Operations Manager position. All training will be provided on the job. At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system).

Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind. Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain.

Why should you work for us?Competitive compensation based on ability and performance, and health benefitsWe are a socially conscious organization and believe in giving back to the community. Our philosophy is: At Elumind, we recognize and prioritize clients’ brains as the most important aspect of their vitality and health in everything that they do!Special events for our teams, including regular staff gatherings, get-togethers, and community events.

Ongoing training and team meetings to foster collaboration and innovationFully paid-for training and room for growth based on talent and skillAbout usElumind is an integrated brain and mental health center in North Vancouver, Langley, and Kelowna. We are professional, rewarding, and supportive, and our goal is to provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system).

Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind. Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain. Our work environment includes:

Modern office settingCoffee/Tea providedRegular social eventsWellness programsGrowth opportunitiesInternational WorkforceSafe work environmentWe are currently seeking an experienced Clinical Operations Manager to support Elumind's team at our medical facility. The successful candidate will have experience assisting in the intake and administration of patients. An ability to work independently and follow instructions is a must for this position, and all candidates must be capable of handling difficult situations with a positive attitude and composure. Position Overview:

We are seeking a dedicated and experienced Clinical Operations Manager to oversee the daily operations of our cutting-edge mental health center, specializing in Neurofeedback, Transcranial Magnetic Stimulation (TMS), Photobiomodulation, Biofeedback, and QEEG Brain Mapping. The Clinical Operations Manager will play a pivotal role in ensuring the smooth and efficient functioning of the Elumind Centres, managing a team of technicians, and optimizing the client’s experience. Responsibilities: Team Leadership & DevelopmentSupervise and lead a team of technicians delivering Neurofeedback, TMS, Photobiomodulation, Biofeedback, and QEEG Brain Mapping.

Recruit, onboard, and train new technicians, ensuring they are equipped with the knowledge and skills required for success. Conduct regular performance evaluations, provide constructive feedback, and support professional development. Set clear expectations and team goals, fostering a collaborative, accountable, and supportive work culture. Promote a positive and healthy team environment through team-building initiatives and support for staff well-being. Operational OversightDevelop and manage daily and weekly schedules to ensure consistent coverage for all therapeutic services. Coordinate with clinicians and administrative staff to optimize patient flow and scheduling efficiency. Allocate resources effectively to balance technician workload and maximize service delivery.

Oversee inventory of therapeutic equipment, supplies, and materials required for daily operations. Coordinate with procurement to ensure timely replenishment and adequate stock levels. Quality Assurance & Continuous ImprovementMonitor the quality and consistency of therapeutic interventions, ensuring adherence to established clinical protocols and standards. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of clinical services. Proactively address any operational or service-related issues to maintain high standards of care. Analyze feedback from clients and staff to identify areas for operational enhancement. Client Experience & SatisfactionCollaborate with clinicians and front-desk staff to create a welcoming and professional environment for clients.

Ensure prompt and professional responses to client inquiries, concerns, and feedback. Develop and implement strategies to enhance client satisfaction and promote long-term engagement. Compliance & ReportingMaintain up-to-date knowledge of relevant mental health regulations and industry best practices. Ensure all operations comply with legal, regulatory, and ethical standards. Maintain accurate documentation related to schedules, client records, protocols, and internal processes. Generate regular reports on clinic performance, technician productivity, client attendance, and other key operational metrics. Technology & Systems ManagementTrain staff on operational systems and ensure consistent, compliant use. Identify and recommend technology solutions to improve operational efficiency and service delivery.

Strategic & Analytical ResponsibilitiesContribute to long-term operational planning, including clinic expansion, process redesign, and service development. Analyze operational data and key performance indicators to identify trends and support informed decision-making. Collaborate with leadership on budget planning, resource allocation, and cost-efficiency initiatives. Cross-Departmental CollaborationServe as a liaison between technicians, clinicians, and administrative staff to support alignment and seamless communication. Coordinate with marketing and outreach teams to support operational execution of workshops, events, or new service launches. Business Development SupportSupport leadership in identifying growth opportunities, including the introduction of new services or improvements to existing offerings.

Assist with external partnership coordination and operational aspects of business expansion efforts. Leadership SupportAct as the right hand to the Clinical Director or executive leadership, providing day-to-day operational oversight and stepping in to resolve urgent clinical or administrative challenges as needed. Qualifications: Previous experience in a clinical operations management role, preferably in a mental health or medical setting. Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Leadership experience with a proven track record of managing and motivating teams. Knowledge of regulatory requirements in the healthcare field. Proficiency in using software for scheduling, reporting, and documentation. Working Conditions:

The role primarily involves working within a clinical setting. The Clinical Operations Manager will interact with clients, clinicians, technicians, and administrative staff. The position may require occasional evening or weekend hours to accommodate clinic needs. A bachelor's degree in a related field (e. g. , healthcare administration, psychology) is preferred. A master's degree is a plus. If you are a detail-oriented, compassionate, and organized individual with a passion for improving mental health services, we encourage you to apply for this dynamic role. Join our team and contribute to the advancement of innovative therapeutic interventions in the field of mental health.

Job Type: Full-timeBenefits: Company eventsDental careExtended health careOn-site gymPaid time offVision careWellness programExperience: Operations: 4 years (required)Work Location: In person