Laptop/Desktop Support

Hi,I hope you're doing well. We have an urgent opening for the position mentioned below. If you're interested, please share your updated resume along with your rate expectations at your earliest convenience. Job role: Laptop/Desktop Support EngineerLocation- Mississauga-Canada (Day-1 Onsite) JD details- Laptop/Desktop Support· Proficient in providing hardware support for a range of laptop and desktop models, including Dell, Lenovo, HP, and others. · Experienced in the installation, configuration, and troubleshooting of Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect, among other applications. · Skilled at deploying and configuring operating systems and software using Autopilot and PXE boot processes.

· Knowledge in Wi-Fi configuration and Cisco Identity Services Engine (ISE) knowledge· Responsible for managing upgrades and patch deployment. · Utilize remote desktop solutions such as LogMeIn and similar tools to minimize on-site interventions. · Knowledgeable in VPN connectivity support. Meeting Room and VVIP User Support· Ensure daily operational readiness of all video conferencing systems like Cisco MTR. · Deliver high-priority support to VVIP users within the office environment. Server Room Hands and Feet Support· Perform Windows server or Cisco and other network device reboots as required.

· Providing Remote console access to the respective domain team· Facilitate cable or hardware swaps and assist with component replacements. · Support remote teams in diagnostics and recovery efforts. · Adhere strictly to physical security and access protocols. · This function is essential for maintaining system uptime and supporting remote infrastructure operations. Asset Maintenance· Oversee and manage IT inventory, including laptops, desktops, and related peripherals. · Coordinate timely updates, replacements, and asset lifecycle management from procurement to retirement. · Address compliance and audit requirements pertaining to hardware and software assets. Handling Tickets· Respond promptly to incidents and service requests via Service Now.

· Maintain full compliance with established SLA targets. · Collect regular feedback from end-users to drive ongoing service improvements. Communication Skills· Demonstrate strong communication abilities for interacting effectively with end-users and technical teams. · Accurately document issues and resolutions. · Contribute actively to meetings, updates, and knowledge transfer or training sessions. --Shailendra RajakRaas infotek corporation262 Chapman road, Suite 105A, Newark, DE-19702Phone no. 302-565-0220, Ext. 145Email id: shailendra. rajak@raasinfotek. comLinkedIn: linkedin. com/in/shailendra-r-9904ba27b