Team Lead, Technical Services

"The Technical Services Team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create a positive client experience when integrating with Absorb's LMS.

I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on!" Wyatt Hook Senior Manager, Technical ServicesAre you a collaborative, forward-thinking leader with a knack for problem-solving and empowering others to excel? Join Absorb as the Team Lead, Technical Services, and play a key role in shaping outstanding client experiences through seamless technical project delivery.

You’ll lead a team of Technical Service Specialists, drive continuous improvement, and partner cross-functionally to ensure scalable, high-impact integration solutions in a dynamic SaaS environment. Are you interested in learning more about the Absorb culture? Check out the video below!Absorb Culture - Absorb LMSWhat You’ll Do: Lead and develop a team of 8–10 Technical Services Specialists, ensuring successful delivery of complex client projects. Oversee project execution, performance metrics, workload allocation, and team coaching. Act as a key escalation point and trusted advisor for strategic client accounts.

Collaborate with internal teams (Sales, Product, Development, Client Success) to resolve integration challenges and improve processes. Drive operational improvements, contribute to tool development, and lead internal initiatives that enhance the onboarding and integration experience. Produce and present team performance reports and strategic recommendations to leadership. What You’ll Bring: 3+ years of leadership experience, preferably within SaaS or technology implementation. Strong technical and analytical skills with experience managing integration or data-focused projects. Proven ability to lead teams, foster collaboration, and deliver exceptional client outcomes. Knowledge of Agile methodologies and tools like Power BI or other data analytics platforms.

Excellent communication, stakeholder management, and project delivery skills. Bachelor's degree or equivalent experience in a related field is preferred, but not required. Technologies we use: Absorb LMS, Salesforce, Zendesk, JIRA, Windows, Microsoft OfficeAre you ready to become an Absorber? What we offer:

Fully remote-first work with flexible work arrangementsComprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of locationNew Hire Equipment Allowance and monthly Flex Allowance to support your successEndless opportunity for career growth and internal mobilityEmployee driven DE&I programsWho are we?Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: We achieve exceptional results by genuinely caring about each other and the work we doWe’re united, and we grow through our commitment to elevating continual learning!Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.

In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms. com