Clinical Admin Officer

Job OverviewThe post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT) and Oral & Maxillofacial Surgery (OMFS) team. This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway. Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will be expected to demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Main duties of the jobTo provide an administrative service to the Department. To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets. To answer incoming calls to the departmentTo book appointments for patientsWorking for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesTo plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported. To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures. To answer queries in a timely and professional manner. To ensure that secure systems are in place for the storage of all resources including computerised information.

To assist with booking appointmentsTo ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and TrustTo operate the various EPIC and other IT systems to fulfil the role/department requirements. Person specificationQualificationsEssential criteriaGood education to GCSE standard or equivalent experience. ECDL or equivalent. MS Word for Windows. NVQ Level 3 Administration or equivalent practical knowledge. ExperienceEssential criteriaExperience of taking and recording meeting minutes. Experience of working within a team environmentDesirable criteriaWorking in the NHS in a hospital/private practice/GP setting. Provide general non-clinical advice.

Skills & KnowledgeEssential criteriaLogical reasoning i. e. providing/receiving routine/sensitive information requiring tactAbility to communicate clearlyAbility to follow clear instructions and feedback to senior staffAbility to work with minimal supervisionAbility to prioritise workloadDesirable criteriaUnderstanding of medical terminologyKnowledge of NHS targetsSkills & KnowledgeEssential criteriaLogical reasoning i. e. providing/receiving routine/sensitive information requiring tactAbility to communicate clearlyAbility to follow clear instructions and feedback to senior staffAbility to work with minimal supervisionAbility to prioritise workloadDesirable criteriaUnderstanding of medical terminologyKnowledge of NHS targetsFrimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement.

As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now