Science & Biotechnology

21st July, 2025Imagine your future with usAt ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. The RoleWe’re looking for a dedicated and driven Senior Utility Account Manager, delivering exceptional service to our Utility customers.

This role combines strong people management with technical knowledge, ensuring efficient day-to-day operations and proactive project delivery across all business levels. Hours Per Week: 37 Days Per Week: Monday – Friday (09: 00 – 17: 00)Contract: Full Time & PermanentAnnual Salary: £31,770 per annumLocation:

Coventry, Wakefield or HawardenThe day to dayLead and support the small Utility Team, including HR duties, performance reviews, and 1-2-1sManage escalated queries, maintain high morale, and ensure excellent service deliveryOversee CIP project delivery and act as the primary customer contactMonitor KPIs, sample progress, and ensure timely resolution of issuesLead client meetings, present performance and financial dataLiaise with internal teams, sampling providers, and external stakeholdersApprove sampling invoices and manage billing and forecastingMaintain the CIP Helpdesk inbox and support business improvement initiativesAddress H&S concerns and complete ad hoc duties as neededThe EssentialsProven experience in customer service and team managementStrong organisational, communication, and problem-solving skillsCustomer-focused with excellent relationship management abilitiesConfident with MS Office; experience with QUASAR and PowerPoint is a plusAble to prioritise workloads and work both independently and collaborativelyAttention to detail and commitment to quality and complianceTechnical or operational background desirableWorking at ALSOur people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. Our Benefits IncludeAnnual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)Ability to Buy annual leave. Enhanced Company Sick Pay SchemeSalary Progression Scheme based on technical and behavioural competencies. ‘Celebrating Success’ Recognition AwardsPerkbox membership providing access to discount vouchers and wellness hub.

Learning/study supportGroup Personal Pension PlanCar Parking on-siteEveryone mattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. About ALSALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise.

We help our clients leverage the power of data-driven insights for a safer and healthier world. EligibilityTo be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa. How To ApplyPlease apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. APPLY TODAY Apply For Job