Inside Sales Agent

Role Title: Inside Sales AgentBusiness Area: Inside Sales and Business TelesalesAbout This Role: At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers. Why This Role: This is more than just a job—it’s your chance to build a career in an exciting and fast-paced industry. As an Inside Sales Agent, you’ll: Deliver outstanding customer service. Work in a target-driven environment that rewards achievement. Be part of a team where your input is valued and your success is celebrated. This role is ideal for someone who thrives in a busy setting and enjoys sales.

You'll receive full training, so even if you’re new to telecoms, you’ll be set up for success. Benefits Include: Continuous support, learning and opportunities for advancement. Enhanced earning potential through various staff incentives. Staff offer. Free eir Wellness Programme & Employee Assistance Programme. €500 Employee Referral Scheme. Discounted healthcare plan. Pension scheme contribution. Generous family friendly policies, including fertility, pregnancy loss, menopause and others. Commitment to Diversity and Inclusion. Paid leave benefits incl. maternity and sick leave benefits. Tax saver tickets and bike to work scheme. Expectations From The Role:

Key TasksMake outbound calls to different organizations and deliver key metrics whilst representing the eir brandIdentify and assess customers’ needs to complete a sale or retain and re-contractBuild sustainable relationships and trust with customers through open and interactive communication Maintain a positive, empathetic and professional attitude toward customers at all timesRespond to customer inquiries in a positive and prompt mannerContribute to the overall team performance and exceed targetsAct as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s valuesSupport business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunityResponsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Key KPI`sSalesSales ConversionData CaptureQuality Customer RetentionRequirements For A Successful Application:

Knowledge & Experience/ QualificationsTarget driven, with a strong sales focus and desire to exceedAbility to work of own accord to achieve and exceed sales and retention targetsExcellent communication and interpersonal skills both written & verballyExcellent problem solving ability and to be self-motivatedCompetitive individual with the ability to work both independently and as part of a teamExcellence in the English Language – written and spokenProfessional telephone manner essentialThe ability to multitask and prioritiseGood computer skillsCustomer and Sales focusedKnowledge of telecommunications industry a plusMinimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment (business to business is a plus)Be able to demonstrate previous lead generation success an advantageAssertive, confident, competitive, and energeticSuperb attention to detail is a pre-requisiteAbility to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customersFlexibility regarding working hours is a mustCandidates must have a strong broadband connection in order to fulfil this roleCompetenciesBusiness CompetenciesResults Orientation Teamwork People CompetenciesRelationship Building Influencing and PersuadingOthers:

About EirOur purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.