Travel & Expense Specialist - APAC

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Our Global Travel and Expense (T&E) team is searching for an operations professional to support the global business. This position is located in Singapore and will be responsible for providing an excellent employee experience for all Netflix T&E related inquiries from around the globe.

The ideal candidate will be detail oriented, organized, able to process a large volume of T&E inquiries and will possess excellent communication skills. This is an exciting opportunity to be part of a stellar global team and part of a fast-paced and growing international company. Primary ResponsibilitiesField and respond to T&E inquiries related to expense report creation/submission in Workday, travel support, travel guidance, corporate card maintenance and other related tasks for Netflix employees from around the world. Ensure SLAs are being maintained.

Manage administration of the corporate card program, including but not limited to issuance of new cards, increases in card limits, fraud charge inquiries and lost cardsAssist T&E analysts regarding employee-related inquiriesPerform tasks related to invoice reconciliation, Net Promoter Scores, audit of expenses, and T&E program access managementAssist in employee outreach and engagement related activitiesResearches errors to determine recommendations and solutions or escalations Liaises and collaborate with the global T&E Specialist team to build out knowledge base Day-to-day management of T&E tools and program offerings Ad hoc projects as requestedQualities We’re Looking For Ability to multitask and handle high volumes of support requests High professional proficiency in the English languageRecent experience (3+ years) with working in a high-volume corporate T&E environment is a plusFinance and/or operational experience preferredBasic accounting understanding related to coding of expensesExcellent written and verbal communication skillsExtremely organized and detail orientedCritical thinker and problem solverAble to express ideas thoughtfully and with passionDemonstrated ability to identify and drive improvements and continuously simplify processes Able to communicate effectively with team membersTicketing system experience - ZenDesk is a plus Tech-savvy - Experience with G-Suite, Slack, Microsoft Suite a plusExperience with Travel, Corporate Card, Expense, and Travel Management Company (TMC) systems - experience with Workday Expense, CitiBank, Oversight, and Navan are a plus.

Analytical Skills with experience in data analysis and reportingInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.