About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The RoleWe are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team. The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations. About The RoleTicket Resolution and Documentation: Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalismEnsure all tickets are closed and reference material providedNetwork and Infrastructure Support:
Perform daily systems maintenance and monitor performance across internal and venue networksManage user accounts and permissions across hybrid AD and Entra ID (Azure AD)Support core infrastructure including Juniper switches, Cisco ASA firewalls, AWS tunnels, and Windows serversImplement patching, backups, and configuration baselines in line with change management practicesCollaboration and Development: Collaborate with other IT professionals (e. g. , software developers, system engineers) to resolve complex issuesAssist in the development of processes and procedures related to IT Support and administration activitiesParticipate in large scale infrastructure changes, Compliance and Security:
Maintain secure configurations across endpoints using Microsoft Defender and SentinelOneEnforce MFA, Conditional Access, and password hygiene as per security policyContribute to phishing simulations and awareness campaigns, including regional training rolloutsMaintain up-to-date audit documentation for SOC 2 and PCI-DSS requirementsRequirementsAbout You2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certificationIndustry certifications in CompTIA, CCNA, Microsoft 365, or relevant Juniper/Intune tracksProficiency in Microsoft Intune (Autopilot, compliance policies), Microsoft 365 (Exchange, Teams, SharePoint), and Entra ID / AzureStrong understanding of EDR/MDR platforms including Microsoft Defender and SentinelOneSolid knowledge of IP networking, DHCP scopes, VLANs, firewall rules, and site-to-site VPNsExperience using HaloITSM, Atera, and remote troubleshooting toolsAbility to follow formal change management procedures and contribute to root-cause analysisExcellent verbal and written communication, with ability to write clear documentationAdaptable and able to work autonomously in fast-moving environments with limited supervisionOther Key Considerations Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment.
Salary$80k-$100k base salary + super ( depending on relevant expereince)BenefitsHere's a taste of what Ticketek offers: Complimentary event ticketsBirthday and volunteering leaveWellbeing discounts & flu vaccinationsPaid parental leave & free employee support (EAP)Global rewards and recognitionLearning, development & career pathwaysA diverse, inclusive, and passionate teamEqual OpportunitiesTEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. Only direct applications will be considered.
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