Reservations Agent

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job DescriptionGreets guests over the phone in a friendly, courteous mannerRecords reservation information accurately; identifies and records group and transient business codesInforms other departments of VIP arrivalsIdentifies commissionable reservations and secures required informationRecords and processes deposit informationIdentifies and records special billing instructions; approves credit after consultation with the Revenue ManagerFiles all reservations in a systematic order for easy referralContributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for roomsRecords requests for special accommodations and suitesAdvises and assists Front Office Manager to notify Radisson Worldwide Reservations Centre of rates and availability statusAssists with the preparation of the four day forecast and VIP listAchieves maximum occupancy and average rate by utilizing yield managementUses up-selling techniquesHandles all special requests appropriatelyPre-blocks all special requests or VIP accommodations accuratelyKeeps Front Office Manager informed of new group bookingsUtilizes guest history files for personalized service at the hotelMaximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guestsDeals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.

QualificationsMinimum 3/ 4 years in the same position in a 4/5 star hotel. Natural attitude towards providing excellent quality service. Good command of English Language (Written and Spoken)Knowledge in the Opera system. Possess a pleasing personality. Age – 25 to 35 YearsAble to work under pressure in a fast paced, dynamic and challenging work environment. Possess strong multitasking and communication skills. Positive, Yes I can personalityAdditional InformationWhy Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences.

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