Strategic Customer Success Manager

With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera. com email address. If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera. com. Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas. What We're DoingAt Synctera, we’re powering the future of FinTech.

We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution.

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!What We're Looking ForAs the Strategic Customer Success Manager, you will oversee some of our most strategic FinTech relationships and play a critical role in helping them succeed on our platform.

You’ll be a trusted advisor to our FinTech partners–driving adoption, deepening engagement, and identifying new opportunities for growth. This is a high-impact, cross-functional role at the center of our BaaS ecosystem. You’ll work closely with internal stakeholders across product, implementation, risk, compliance, and more to ensure our FinTech partners unlock the full value of our platform and deliver exceptional experiences to their end users. We're looking for someone who thrives on building long-term relationships, has strong strategic instincts, and is comfortable navigating the complex needs of fast-moving FinTech startups.

What You’ll DoOwn and grow a portfolio of FinTech clients, acting as their strategic partner and advocateLead the development and execution of account plans that align with client goals and maximize platform valueProactively identify opportunities for expansion, product adoption, and deeper integration across our ecosystemServe as the primary point of contact for client escalations, collaborating cross-functionally to resolve issues quickly and effectivelyGuide FinTechs through the full customer journey—from onboarding and go-live through expansion and renewalBuild trusted relationships with key stakeholders (e. g.

, founders, product leads, compliance heads) and become a thought partner in their long-term successPartner with Product, I&O, Risk, Legal, and Marketing to deliver feedback from the field, shape roadmap priorities, and launch new offeringsTrack and analyze usage, KPIs, and customer health to inform engagement strategy and proactively mitigate churn riskChampion your clients internally and ensure they have the tools, resources, and support needed to thriveWhat You’ll Bring6+ years of experience in customer success, account management, or partner management–ideally in a FinTech, SaaS, or BaaS environmentExperience managing and growing strategic accounts with complex technical and regulatory requirementsDeep understanding of the FinTech landscape, including go-to-market strategies, product development cycles, and compliance considerationsStrong relationship-building and communication skills, with the ability to influence executive stakeholders and navigate ambiguityTrack record of driving product adoption, expansion, and retention across multiple customer segmentsAbility to lead cross-functional initiatives and collaborate with internal teams to solve client challengesA proactive, solutions-oriented mindset and a strong sense of ownershipComfort with CRM tools (e.

g. , Salesforce) and customer success platformsExperience working in early-stage startupsDiversity & InclusionSynctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents Employer contribution to HSA for US employees Annual HCSA and generous extended health care coverage for Canadian employees and dependents 401(k) for US employees and RRSP for Canadian employeesMental health resources available for all employees Unlimited paid time off Generous paid new parent leave program Home office setup stipend Stock options program for all employees Growth potential and opportunity to have a significant impact at an early stage of our company's journeyWorking alongside a skilled and passionate teamThe base salary for this full-time position (USD:

$130,000-$160,000 CAD: $115,000-$145,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.