Head of Operations

The OpportunityA highly successful Australian quick service restaurant franchise is seeking an exceptional Head of Operations to drive operational excellence and franchise partner profitability across their national network. This is a pivotal leadership role within a rapidly growing, award-winning franchise system during an exciting phase of expansion. This established brand has built a strong reputation for quality and authentic franchise partner relationships. With ambitious growth targets and a clear focus on restaurant profitability, they're looking for an inspirational operations leader to elevate performance standards and drive sustainable financial success across their network.

About the RoleAs Head of Operations, you will provide strategic and inspirational leadership to the restaurant network, driving uncompromising operational excellence, superior financial performance, and world-class guest experiences. This role will lead a team of Regional Operations Manager across each state. This role is fundamental to improving Franchise Partner EBITDA while maintaining the highest standards of brand consistency. Key Responsibilities: Operational Excellence: Ensure consistent brand standard execution across the network, managing audits, compliance programs, and quality assurance initiativesStrategic Execution: Oversee new store openings, technology rollouts, and cross-functional initiatives that enhance operational efficiency and guest experienceTeam Development:

Lead and mentor Regional Operations Managers, building a high-performance culture focused on continuous improvement and people developmentFranchise Partner Leadership: Serve as key liaison between franchisor and franchisees, managing FAC meetings, QBRs, and driving exceptional engagement and supportWhat We're Looking ForEssential Experience: Extensive senior leadership experience in multi-site operations (National Operations Manager or GM level) within QSR, fast-casual, or franchise hospitalityProven track record managing geographically dispersed teams and developing operational leadersStrong P&L management experience with accountability for significant store networksExperience driving franchise partner relationships and profitability improvementsCore Competencies:

Strong leadership and coaching skills with ability to inspire senior teamsExceptional financial acumen with ability to analyze complex reports and coach profitabilityExcellent influencing and relationship-building skills, particularly with franchise ownersStrategic mindset with ability to translate business goals into actionable operational plansQualifications:

Bachelor's degree in Business, Management, Hospitality, or related field highly desirableDeep understanding of franchise operations, compliance, and brand standardsWhy This Role?Lead operations for a successful, award-winning franchise system with strong growth trajectoryWork with an experienced leadership team including an industry-recognised CEOSignificant opportunity to drive franchise partner success and profitability improvementsOpportunity to shape operational excellence across a national networkCompetitive remuneration package with performance incentivesBe part of a values-driven culture focused on authenticity and people developmentNext StepsThis is a confidential search for a market-leading franchise brand.

Due to the sensitivity, the company name will be revealed to shortlisted candidates during the selection process. If this sounds like you then we’d very much like to hear from you. To apply for this position, please submit a resume. Alternatively, please contact apply@derwentsearch. com. au to arrange a confidential discussion about the role, quoting reference number #33138.