Articles by Anna Tims

Barclays sent me on wild goose chase trying to close sick mum’s account

She is from mainland Europe and I have to shut her UK banking now she is in a care home abroad

Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong

In a Consumer Champions special, Anna Tims tackles online rental disasters, from a tree collapsing on to a cottage to being trapped in a flat