Articles by Anna Tims

Health

Ryanair expects me to take the financial hit for helping others

As a doctor I stepped in to tend to an elderly passenger … but it won’t waive £100 transfer fee to rebook

6 hours ago

Technology

Amazon selling this tasteless Christmas baby outfit is Claus for concern

The offensive listing seemed more than a mistake – it was a failure of corporate responsibility, says reader

6 days ago

Business

I have hit the barriers trying to get my accident claim settled with Autonet

My van was hurtled into motorway barriers by a driver who did not stop and the vehicle is still being held in a compound along with the tools of my trade

Nov 17, 2025

Politics

‘Bereavement penalty’: people who lost partners hit by insurance premium rises

Campaigners claim AI algorithms are behind hefty increases in renewal quotes for home and car cover

Nov 15, 2025

Technology

My wife died but Virgin Media seems unable to transfer account to my name

Transferring names and moving to a cheaper deal should not require the bereaved to repeatedly explain a death

Nov 11, 2025

Health

Metro Bank’s credit file markers are adding to the pain of our son’s death

Bank refuses to remove late payment markers after we were twice late repaying our mortgage in last months of his life

Nov 10, 2025

World

London Ulez auto pay blunders have triggered £11,445 in fines

When account was suspended my brother-in-law was caught in debt as 200 penalty charge notices piled up

Nov 4, 2025

World

HMRC gave a refund from my tax account to fraudster making repayment claim

I was in credit but HMRC handed £2,500 over to someone impersonating me on the phone, and says I’m in debt

Nov 3, 2025

Business

After my car was damaged in a Tesco car wash it has washed its hands of my complaint

The tail spoiler and brake light were ripped off needing £750 repair, but it claims there was no fault with the machine

Oct 28, 2025

Our cars were towed away for repair and are being held to ransom

They are hostage in a repair shop and won’t be released over a debt that has nothing to do with the vehicles

Oct 27, 2025

MG wants us to pay £500-plus to remedy rogue electric car

After charging, there was a power system malfunction but MG closed the case and insisted a safety check was at our own expense

Oct 14, 2025

Barclays sent me on wild goose chase trying to close sick mum’s account

She is from mainland Europe and I have to shut her UK banking now she is in a care home abroad

Oct 7, 2025

Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong

In a Consumer Champions special, Anna Tims tackles online rental disasters, from a tree collapsing on to a cottage to being trapped in a flat

Oct 6, 2025