Ryanair expects me to take the financial hit for helping others

I was due to fly from London Stansted to Pescara, Italy. I was nearing the departure gate when an elderly woman fell down an escalator. I am a doctor and stopped to help. She had sustained a broken wrist, deep cuts and a worrying head injury and I had to stem the bleeding until staff and paramedics arrived. I asked for gate crew to be made aware that I was delayed by a medical emergency, but when I reached the gate 15 minutes before my flight departed, it had closed. I had to book the next available flight which was to Rome and wait for nearly six hours in the airport with my young baby. Despite this, Ryanair refuses to waive the £100 transfer fee to rebook. FB, Haslemere, Surrey Related: Ryanair wants to charge a fortune to change our flights Your sacrifice left you substantially out of pocket. You lost your car hire booking at Pescara and had to pay £211 to rebook at Rome airport. You also stumped up £127 for a hotel night in Rome before driving 150 miles to Pescara. I was confident that Ryanair would match your public spiritedness by refunding you the £100 fee as a goodwill gesture. I was naive. “It is each passenger’s responsibility to present at the boarding gate at least 30 mins before their scheduled departure time,” it tells me. “This passenger failed to present at the gate before it closed. Should this passenger have presented at the boarding gate desk before it closed, they would have boarded this flight alongside the 154 passengers who did present at the gate on time.” I asked the airline to check it had understood. It blanked me. In Ryanair’s world, it’s a passenger’s responsibility to bypass anyone in need, or take the hit. I can only thank you and all other community heroes for putting the interests of others before your own. We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.