03. Personal Injury Intake Specialist | Fully Remote | USD Payments

💻 Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law 💻Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you're bilingual, detail-oriented, and passionate about helping others, apply today! 🚀✨🎯 What you will be doing:Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝Collect important information to understand client needs and assess how the firm can help. 📝Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬Complete legal forms and manage records of customer interactions. 📋Schedule and coordinate consultations with legal experts. 📅Follow up with clients to ensure their needs are met or provide additional support. 🔄Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑Requirements✅ Our ideal candidateHolds a bachelor's degree. 🎓Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️Has previous experience in sales, customer service, or a legal background (preferred). 🏅Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️Demonstrates excellent organizational and time-management skills. 🏅Maintains discretion and confidentiality when handling sensitive information. 🔒Permanently resides in Latin America. 🌍Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻Benefits🎁 Why You'll Love Working with Us Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨ Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍 Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️ Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚 Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚 Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨