Customer Support Representative (Tier 1) — Honduras

Company OverviewAt Hubstaff, our mission is to empower people to have their most productive workday. We do this by providing the industry-leading workforce analytics and time tracking platform for remote and distributed teams.We’ve been fully remote for over a decade—long before it became a trend—and we continue to believe that remote work represents the most significant shift in the modern workplace since the advent of the PC. Our platform helps more than 95,000 businesses track time, manage schedules, and automate payments with transparency and accountability at its core.We’re a product-led company with a winning culture, strong momentum, and a long-term vision: to become an essential part of every remote company’s tech stack. And we’re just getting started.The RoleWe’re hiring a Customer Support Representative (Tier 1) to join our global Support team. This is a full-time employee position (via EOR) based in Honduras.You’ll help customers succeed with Hubstaff by providing clear, friendly, and effective support—primarily via email and live chat. This role is ideal for someone who enjoys problem-solving, loves helping others, and thrives in a fast-paced, remote environment.What You’ll DoRespond to customer inquiries through email and live chat (Intercom).Troubleshoot and explain solutions clearly and patiently.Escalate complex issues and ensure timely follow-up.Spot recurring problems and suggest documentation or process improvements.Collaborate with a global support team across multiple time zones.What You Should HaveBased in Honduras and legally authorized to work there.2+ years of experience in customer support or a client-facing role (SaaS experience preferred).Excellent written and spoken English communication skills.Strong attention to detail, organization, and follow-through.Reliable internet connection and a dedicated, quiet workspace.Ability to work full-time between 8/9 AM and 5/6 PM (Honduras time), Monday–Friday.Nice to HaveExperience using Intercom, HubSpot, Help Scout, or Zendesk.Curiosity for automation and tools such as Zapier.Interest in software systems and continuous learning.LocationHiring in: Honduras (remote)Compensation & Contract TypeEmployment type: Full-time employee (via EOR)Base salary: USD 15,000/year+13th and 14th month payments (approx. total USD 20,000/year)20 paid vacation days/yearAnnual stipends for equipment and professional growthMaternity and paternity leave, with flexibility for personal needsWhy You’ll Love Working with UsA remote-first culture built on trust, autonomy, and async collaboration.Opportunity to work with a global, multidisciplinary team.Stable weekday schedule and predictable work hours.Participation in annual retreats and remote team events — past destinations include Costa Rica, Spain, Mexico, and the Dominican Republic.Inclusion at HubstaffHubstaff is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, regardless of background, identity, or lived experience.