2nd Line IT Support Engineer

About UsFentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships.Role DescriptionThis is a full-time working from home role with regular client site visits. As a 2nd Line MSP IT Support Engineer, you will provide technical support to clients, troubleshoot IT issues, assist with system administration, and support a wide range of IT infrastructure needs. You will also work closely with the help desk team to resolve more complex technical problems and ensure operational efficiency for clients. This position offers the opportunity for training and working with a variety of businesses and technologies, delivering high-quality and dependable IT solutions.RequirementsExperience working in an IT MSP (Managed Service Provider) environment.Strong Technical Support and Troubleshooting skills to resolve IT issues effectively.A solid background in Information Technology and System Administration, including familiarity with Windows and Mac environments.Proficiency in providing Help Desk Support to clients and managing day-to-day technical queries and issues.Excellent communication and problem-solving skills.Ability to work independently, as well as collaboratively within a team.Knowledge of network management, backups, and cybersecurity is advantageous.Hold relevant IT certifications or have equivalent professional experience.Full UK driving license.BenefitsExtra day off to enjoy your birthdayPerformance-related bonus schemeTeam (paid for) social eventsRelaxed and friendly atmosphere, with a professional approachFlexibility to work from home (high-spec IT equipment provided)Highly experienced team for support and developmentIncreased holiday with length of serviceHighly competitive pay with annual salary reviewsTraining and learning development with qualification supportMileage allowance