Account Assistance (Credit Control)

ResponsibilitiesMonitor customer accounts and follow up on overdue invoices via phone, email, and written correspondence.Negotiate repayment plans or credit arrangements with customers as needed.Conduct credit checks on new and existing customers, assessing creditworthiness and setting appropriate credit limits.Work closely with Sales or Customer Relations teams to review and adjust credit terms.Allocate incoming payments to invoices; resolve unapplied or misapplied payments.Reconcile customer accounts and keep transaction records up to date.Produce aged debtor / aging reports, highlighting risk accounts for management review.Issue credit notes, invoices, and other necessary documentation as required.Serve as a key point of contact for customers with billing or payment issues.Resolve invoice disputes by coordinating with internal teams (Sales, Operations) to address root causes.Build and maintain strong relationships with customers, balancing collection goals with good customer service.Propose and implement improvements in the credit collection process.Support monthly or quarterly financial close tasks, particularly credit-related reconciliations.  RequirementsBachelor’s degree in accounting, Finance, Business, or a related discipline.Previous experience in a credit control, accounts receivable, or similar finance role.Proficiency with Microsoft Excel and experience using accounting or ERP systems. Excellent communication and negotiation skills.Strong attention to detail and high level of accuracy.Good organizational and time-management ability — able to prioritize tasks effectively.Resilient and assertive when pursuing payments, but able to maintain a professional, customer-focused approach.Solid customer service skills.