Account Director, Customer Growth

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.Why join Coupa?🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.The Impact of a Customer Growth Account Director at Coupa:As a Customer Growth Account Director at Coupa, you will directly and significantly impact our organization by driving account expansion within our existing customer base. Your role is crucial in maintaining executive sponsorship, understanding the unique business needs of our customers, and developing comprehensive account plans and strategies. By fostering strong relationships and working closely with our Customer Value Managers (CVMs) and other customer-facing teams, you will identify, pitch, and close cross-sell opportunities to drive growth within your assigned accounts.What You'll Do: Collaborating with customers, Customer Value Managers (CVMs), and internal teams to identify cross-sell opportunities aligned with customer business objectivesDeveloping and executing on an account development strategy to establish Coupa as the leading Total Spend Management platformCreating an account penetration model that enables multi-angle access to key stakeholders within the customer organizationCrafting value messaging targeted towards the chief economic buyer in target accounts, aligning with their specific needs and challengesPartnering with supporting functions such as CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa's brand presence in assigned accountsWhat You Will Bring to Coupa: A strong SaaS sales background with a proven track record of developing existing Accounts and driving complex multi-stakeholder engagementsWe are looking for a Chinese-speaking Singaporean professional who can effectively manage customer growth and net-new business across Hong Kong and the Philippines, supporting regional expansion and strengthening engagement with key stakeholders in these marketsDomain knowledge in Spend Management would be a plusThe ability to identify client pains and develop unique and compelling value propositions that focus on delivering business value to the clientOut-of-the-box-thinking and bringing fresh ideas to replace existing solutions with Coupa ́s outstanding Spend Management solutions portfolio, including Coupa Pay and Coupa Supply ChainCoupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.