Account Executive

Act as the main point of contact for assigned client accounts.Maintain active communication to keep clients updated & confident.Ensure service level agreement (SLA) compliance, including aftersales service & support.Monitor ongoing projects, report progress, and resolve issues quickly.Gather feedback & identify opportunities to improve client experience.Manage and update client account information and activities in CRM software (e.g., Salesforce) to track sales pipeline.Meet or exceed set metrics, including upselling/cross-selling quotas and targets.Minimum QualificationsExperience in account management, customer success, or client service (agency/tech is a plus).Excellent communication & problem-solving skills — you know how to keep clients calm and happy.Organized, responsive, and good at managing multiple accounts at once.Fluent in English.Team player with a service-first mindset.