Account Manager - Customer Success

About UsJoin Hypersonix, the premier AI-driven platform revolutionizing eCommerce and retail profitability. In an industry where 70% of businesses struggle with stagnation, escalating costs, and unpredictable risks, Hypersonix provides real-time, actionable intelligence powered by its proprietary Commerce Large Language Model.We equip businesses with AI-driven insights to optimize sales, competition analysis, and demand forecasting—seamlessly integrating with major eCommerce, ERP, and financial platforms. Hypersonix enables businesses to identify risks and opportunities faster, ensuring sustainable, profitable growth. Our mission? To help retailers not just survive but thrive.Be part of a team that’s reshaping the future of commerce with cutting-edge AI. Join us and make an impact! 🚀Job DescriptionWe are looking for a dynamic and proactive Account Manager who is passionate about driving product adoption and serving our clients. The Account Manager will be the primary point of contact for all assigned clients, fostering strong, mutually beneficial relationships. You will work closely with clients to understand their needs and recommend the best product solutions. Additionally, the Account Manager will collaborate with internal teams, providing valuable insights such as sales leads, testimonials, and other relevant information to support our overall business objectives.A key aspect of the role is ensuring clients are consistently kept up to date on all developments, making it crucial to maintain clear and proactive communication. Join us and make a lasting impact!Your ResponsibilitiesBuild strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewalsDrive product adoption and engagement by collaborating with clients and strategizing to meet their specific goalsAnalyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI)Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholdersDeliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platformPartner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needsWork closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clientsEfficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needsShare product development suggestions and communicate user feedback to internal teams based on client insightsIdentify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goalsMonitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achievedRequired Qualifications5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organizationB.Tech, or equivalent; 5+ years of experience; or a combination of experience and education, required. Bachelor's Degree Mandatory. Have prior technical experience In BA/DA roleCreative problem solver with a determination to succeedHighly articulate, ability to communicate effectively both when speaking and writingSelf-starter with the ability to take initiative and operate independently in a fast-paced environment with minimal direction or oversightComfortable collaborating with different teams (product, sales, marketing, etc.)Powered by JazzHRdmhVKz0TH6