Account Manager (Buyer Success) - French Speaking

Job DescriptionAbout QogitaQogita [Ko-gi-ta] is on a mission to keep retailers competitive by modernizing how wholesale procurement is done. The team is committed to building the rails to ensure small-businesses have the ability to acquire goods at competitive prices and at ease, so they can focus on creating great customer experiences. We are one of the fastest growing B2B companies globally and are backed by top investors that have backed the likes of Facebook, Etsy, Shopify and others.Our team is small, highly motivated and focused on delivering impact. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.Job RequirementsWho you areAs an Account Manager (Buyer Success) you’ll help drive value and long-term growth for our customers. In this high-impact role, you’ll manage and grow a portfolio of ~500 B2B buyers, using data, tools, and a consultative approach to build strong relationships, boost engagement, and ensure Qogita remains their go-to platform for wholesale procurement.You're someone who thrives in a fast-paced environment, takes ownership, and knows how to turn customer needs into commercial opportunities.What we’re looking for3+ years experience in Customer Success, Sales Account Management, or similar roles, ideally within high-growth B2B tech, e-commerce, or marketplace businesses.Fluent in English and French.Excellent communicator - clear, concise, and confident in both written and verbal interactions.Comfortable working independently, while collaborating closely with cross-functional teams.Honest, accountable, and solutions-focused - you own your wins and your learning moments.Strong customer intuition and commercial thinking - you spot needs and connect them to value.Job ResponsibilitiesWhat you'll be working onOwn and grow a portfolio of ~500 B2B buyers, driving engagement, satisfaction, and retention.Onboard new buyers, clearly communicating our value proposition and guiding them to success.Build and maintain strong relationships, offering proactive support and commercial insights to increase monthly spend.Use automation, segmentation, and playbooks to tailor outreach and drive operational efficiency.Leverage customer data and insights to improve activation and expansion strategies.Define and track key KPIs to measure success and iterate on what’s working.Job BenefitsPackage, Perks & Benefits26 days of annual leave, plus 3 personal days to use whenever you need themYearly performance-based bonus to reward your impactPension contributions to help you plan for the futureAnnual Learning & Development budget to support your professional growthHybrid working on a day-to-day basis, with the flexibility to work remotely for limited periodsDog friendly officesOnboarding home-office package to get you set up for successOffice socials and annual company-wide offsite to connect and celebrate with the team