Account manager

Job Title:Account managerJob DescriptionThe Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.Ensure that client's customers are satisfied with our client's services and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goalsEvaluate our client's customer needs and propose potential solutionsBe a single contact for our client's customerUse data to fix customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and handle objectionsWork with multiple partners, building relationships with decision-makers at all levelsManage sales territory and achieving monthly quotasNegotiate in tough situationsIdentify risk and barriers to success; develop contingency plansIdentify opportunities for additional product or service salesUse data to help influence buying/renewal processWork with a team and report directly to a Sales ManagerLocation:JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-kuLanguage Requirements:English (Required), Japanese (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1554902