Account Manager

Who is Ezra? Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE.Our flagship products are Advance Credit Service (ACS), Nano and BNPL.ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. Nano is a micro cash advance offered to mobile wallet users on demand. BNPL facilitates payment installments for products and services As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing.Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure.But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.Context of the roleAs an Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities,Reporting to the Director of Key Accounts - this role will be based in Botswana and will oversee the servicing of Ezra’ partners base in the region. The ideal candidate should be independent, possess a high level of initiative and handle concerns/issues received from partners seriously in order to build trust and win additional business through effective account management. This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.Key ResponsibilitiesDevelop account plans and strategies and execute on them to retain and increase revenue and market share within your accountsContinually drive revenue within accounts through cross and up sell opportunitiesBe an advocate for their business, help the company to understand their demands/needsMonitor the market and competitor activitiesWork closely with multiple internal functions (e.g. product, sales, solution delivery and operations) to improve our product and serviceEnsure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),Full ownership of customer requests and exploring new opportunities to add valueRegular reporting on sales activities, opportunities, threats, project progress etcDrive solutions-orientated efforts that address the customer situationBe a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clientsWhat we are looking for?~10 years’ experience with exposure to FinTech/Lending/Teleco domainsProven track record in successful account management, building accounts and increasing revenuesDriven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environmentResults-oriented with great skills in communication, organization and negotiationMulti-tasking and coordinationExcellent presentation skillsAbility to converse with stakeholders of all levels, from C-level to business operationsEffective influencing, persuasive and negotiation skillsApproximate travel frequency of 20%Sound like you? Apply now!