Account Manager

Important retail technology company, offering an AI powered B2B platform for shelf management, is looking for an Account Manager.Role Overview:Seeking for a Account Manager based in Monterrey, Mexico to oversee the full client lifecycle—from pre-sales engagement and onboarding to long term success and growth. Able to build strong client relationships, lead proof of value assessments, and collaborate closely with Operations during implementation to ensure customer satisfaction. The Account Manager will also manage timely invoicing and serve as the key liaison between clients and internal teams.Key Responsibilities:Project Management: Oversee and lead client implementations and onboarding to ensure POV, implementation & rollout projects are completed efficiently and on time.Customer Success Management: Develop long-term relationships with key client stakeholders to understand their needs and provide tailored solutions. Proactively identify and address client concerns.Monitor Performance: Track account performance metrics in relation to the business case and requirements and prepare regular reports highlighting successes and areas for improvement.Up & Cross-sell: Identify and define up- and cross-selling opportunities in the company's product suite connected with client’s needs.Invoicing: Be responsible for timely invoice payment.Service Delivery responsibilities: Serve as the main contact between internal teams and clients for clear communication and conflict resolution.Pre-Sales: Involved in pre-sales activities such as demos & rollout planning to support new client closure/onboarding.Key Requirements:Bachelor's degree in Business, Marketing, or a related field.Experience in account management or sales, ideally in FMCG, retail, and/or CPG brands.Strong understanding of IT products and B2B SaaS, with experience in client onboarding and implementation.Essential proficiency in English and Spanish.Willingness to work across North and South America to meet regional client needs.Full capability to use Microsoft Office Products (such as Excel, Word, etc.)Skills Required:Excellent communication and negotiation skills for effective collaboration with clients and teams.Strong interpersonal, organizational, and time management skills.Customer-focused mindset.Innovative and proactive; capable of doing/moving on their own to get advance projects Productive and agileEager to learn.Compensation:$50,000 - $70,000 mxn pesos monthlyHybrid scheme with flexible hoursWork base is in Monterrey, Nuevo León