Account Manager

Location: Sandyford On-site position (Leopardstown) One day work from home onlyPosition: Account ManagerSalary: Base 35,000 to 48,000 (DOE) + end of year bonus and incentive after probationOur client is looking for an enthusiastic and proactive professional to join their team, providing exceptional customer service and expert fleet management support to a wide range of clients.In this dynamic role, you’ll be the first point of contact for clients and drivers, offering hands-on assistance and tailored solutions. Working closely with your colleagues and the SME Manager, you’ll play a key role in helping the team achieve its goals.What will I be doing every day?Build strong customer trust and confidence through exceptional service and proactive communicationImprove customer satisfaction, retention, and renewal rates by delivering consistent, high-quality supportIdentify growth and profit opportunities, including upselling ancillary products to existing clientsProvide expert consultation and advice to customers and drivers, ensuring accurate and timely quotationsManage client orders, enquiries, and administrative tasks efficiently, maintaining attention to detailCollaborate closely with internal teams to resolve queries and support smooth operationsHandle fluctuating workloads effectively, meeting deadlines and maintaining professionalism under pressureContribute to continuous improvement by identifying and implementing process enhancements that add value to the businessSounds great, what kind of person are they looking for?Exceptional attention to detail and a commitment to delivering high-quality workA creative, solutions-focused mindset with the ability to identify and implement improvementsStrong computer skills with excellent knowledge of Microsoft Office applicationsThe ability to take ownership of tasks, see them through to completion, and meet deadlinesConfidence in thinking clearly, acting decisively, and making sound judgments under pressureExcellent organisational skills, with the ability to prioritise daily tasks while supporting team objectivesA proactive approach to following up on client deliverables and ensuring all requests are completed on timeA collaborative team spirit, working effectively within the department and across the wider business to achieve shared goalsA customer-focused attitude with the ability to build strong, professional relationships at all levelsA professional and approachable manner, consistently demonstrating high standards, reliability, and a drive for continuous improvement